Data recovery options and service levels

How quickly do you need your data back?

Standard, express and emergency data recovery services

Kroll Ontrack has a range of flexible data recovery service levels designed to meet a range of needs, from the cost-effective standard level to the time-critical emergency level. All with the highest data security and the best engineers available to get your data restored and your systems back up and running.

Kroll Ontrack's transparent data recovery process has no hidden costs. Upon conclusion of the evaluation process we will provide an estimate of how much data is recoverable and a detailed quote to ensure that you know exactly what you are paying for before deciding to go through with the data recovery.

The table below reflects average turnaround times, however, please also note that they are dependent on the complexity of the data loss scenario.

How quickly do you need your data back?

Service levelFreeval evaluationRecovery
Standard4 hours1 / 24 hours27-10 business days
Express2-5 business days (inc Sat)
Emergency12 - 24 hours3
On-siteN/A12 - 24 hours3

1Single-drive systems under 6TB only. Other drives will bypass the Freeval evaluation stage and begin directly in the Recovery stage. More information on Freeval. Time estimate is an average.

2Multi-drive systems under 6TB only. Other drives will bypass the Freeval evaluation stage and begin directly in the Recovery stage. More information on Freeval. Time estimate is an average.

3Time estimates for the evaluation and recovery processes can vary depending upon data sizes and data transfer speeds of storage systems.


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Your data recovery consultant can walk you through the best service option for your needs.

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In-lab data recovery

  • Secure Kroll Ontrack clean room, designed for opening hard drives and other devices.
  • Each clean room has specialist and proprietary equipment and tools, designed for a wide range hardware, damage and faults.
  • Our clean rooms are rated as ISO 5 / Class 100, according to ISO 14644-1
Kroll Ontrack's ISO 5 / Class 100 clean room

Remote data recovery

Remote Data Recovery® service

Remote Data Recovery® is a patented technology, which allows our engineers to perform a secure, lab-quality data recovery remotely right on your server, desktop or laptop through a modem or internet connection. The only requirement is that the storage device is physically operational.

  • Data recovery performed remotely through secure modem or internet in the fastest time span possible
  • Fast, convenient and cost effective for situations where hardware is functioning properly
  • Service provided to every city and country in the world; no need to ship equipment anywhere
  • Ideal for RAID, server and/or virtual system data loss situations which require urgency

Custom Data Recovery Solutions

  • Data recovery service for your proprietary and/or highly complex systems.
  • Our research and development team works with your developers or IT staff to create customised recovery tools to extract your lost data, such as our data recovery for NASA.
  • Kroll Ontrack is the only data recovery provider that offers custom-designed recovery solutions for proprietary systems.
  • Access to a pool of over 100 experienced data recovery engineers.

Call us 01 960 9265

Contact our team of experts.

Request Free Online Quote