Our data recovery process

How we recover data

Ontrack streamlines the data recovery process with a four-step course of action designed with you and your data in mind.

Our data recovery process involves four steps - Consultation, Evaluation, Recovery and Return. This video will provide information about the data recovery process.

Need immediate help? Call 01 960 9265 for a free consultation and obligation-free quote.

From initial consultation to ongoing support, more businesses and consumers choose Ontrack for data recovery solutions and software in any data loss situation - from simple to the most complex and catastrophic recovery jobs.

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1. Consultation

If you have lost important files or data that needs recovering then the first step is to request a free consultation with one of our data recovery representatives.

During the consultation we will:

  • Assess your data loss situation to determine the best, most cost-effective solution and pricing options - we provide tips and advice to ensure that you handle your hardware in a manner that reduces further damage and maximises the recovery potential.
  • We will discuss service-level options and provide you with a price range for your data recovery service and advise on the next steps to take.

2. Evaluation

After receiving your media,

  • Our data recovery engineers will assess your media and provide a data recovery report with the approximate percentage of how much data we believe is recoverable in four hours (on average).
  • Your data recovery consultant will then contact you and go through the specifics of your case, provide you with recovery options and a fixed quote.

3. Recovery

Once you approve the fixed quote:

  • We will send you a data recovery contract to fill out and return. On return of the signed contract Ontrack will start your recovery.
  • During the recovery process our engineers will perform temporary repairs to your media (if required) and use over 120 proprietary tools to recover your data.
  • We will then send you an Ontrack Verifile diagnostic report which contains a comprehensive list of all files that can be recovered and their conditions, as well as an engineer's report explaining the result of the recovery.

4. Return

Once the data has been recovered:

  • We will deliver the recovered data on a brand new encrypted external hard drive. You will be provided with some simple instructions on how to access the recovered data.
  • We will hold onto your recovered data for 30 days, just in case you require a second copy.

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