Take the expertise of 200 data recovery engineers worldwide. Add twenty years of data recovery experience, the most extensive set of proprietary data recovery tools and processes, and an unmatched commitment to exceptional customer service and you have the perfect equation for solving data loss problems.

Through its Ontrack Data Recovery^® services, Kroll Ontrack^® has the expertise to recover data from all situations:

All causes of data loss - from simple to the most complex and catastrophic data loss situations - including viruses, natural disasters, accidental deletion, system crashes, corruption, hardware failure and more.
All types of devices and systems - from hard drive recovery to recovering RAID systems - laptops to MP3 players. Ontrack Data Recovery can even recover data from storage or database systems that are unique to your organization.
All types of media - including laptops, desktops, servers, RAID, tapes, digital cameras, PDAs, MP3, and all media.

Following your free phone consultation and comprehensive evaluation including Verifile™ Data Reports, which lists all your recoverable files, you select from a variety of service methods, pricing options and service levels ranging from an hour to a few days, depending on how quickly you need your data returned.

Learn more about Ontrack Data Recovery capabilities that fit your needs:

Service Method

Remote Data Recovery

Data recovery performed instantly through secure modem or internet in as little as one hour
Fast, convenient and cost effective for situations where hardware is functioning properly
Kroll Ontrack is the ONLY provider of this technically advanced, proprietary remote service
Service provided to every city and country in the world; no need to ship equipment anywhere

Ontrack Data Recovery In-Lab Services

Data recovery performed in Kroll Ontrack cleanroom labs - designed for opening hard drives and other devices – in as little as 24 hours
Cost effective solution for complex and extreme situations where hardware is not functioning properly or is damaged (unusual noises, grinding, blank screen, etc.)

Ontrack Data Recovery On-Site Services

Data recovery performed at your location typically within 24 hours upon arrival of Kroll Ontrack’s engineer team
This method is generally for the most complex and sensitive situations

Ontrack Data Recovery Custom Solutions

Data recovery service for your proprietary and/or highly complex systems
Our R&D team works with your developers or IT staff to create customised recovery tools to extract your lost data
Kroll Ontrack is the only data recovery provider that offers custom-designed recovery solutions for proprietary systems

Service Levels

Kroll Ontrack offers several service levels to accommodate every situation, budget and urgency. Turnaround times are dependent on the complexity of the data loss and reflect typical or average turnaround times.

Service Level	Step 1 - Evaluation	Step 2 - Recovery
	Evaluation Report¹ Delivered to You	Recovered Data² Delivered to You

Standard	24 - 48 hours	3 - 5 business days
Express	12 - 24 hours	2 - 5 business days
Emergency	6 - 12 hours	24 hours
On-Site	12 hours	24 hours

¹ Evaluation Report- Engineers analyse your media, determine the condition of the data and provide you with an online report showing all recoverable files BEFORE making decisions to proceed with a data recovery service.
² Recovered Data – After your data is recovered, it is returned on the media of your choice (hard drive, CD, DVD, tape, USB drive)